Shan and Toad responds to why they offer refunds worldwide — except Brooklyn, Monsey, and Monroe in NY; and Lakewood and Passaic in NJ

Hey guys..... remember when we posted an article about Shan & Toad, a children's clothing Website that  refused to give cash refunds to people residing in frum communities? 

Well ... sit down for this ....
Turns out that the owner of the website is a frum lady from Los Angeles, a mother of 5 children!
She had no choice but to institute this drastic policy because the frummies were taking advantage of her and almost put her out of business....

You see, Frummies average 8-12 children per family, so the Frum Chachumim balabustes, thinking they were dealing with some hicks from Montana, would order 10 articles of clothing, and then ship it back in crappy condition for a full cash refund, sometimes  weeks and months later. 

Meanwhile the Website couldn't sell those outfits to others ...
Is this Yoisher? .... hey Passaic & Lakewood Tzaddikim, yeh the guys with the long beards ...is this what they taught in in Ohr Samaich and in BMG?
  
Read the following from the JTA!
A high-end children’s clothing shop is facing a bit of a scandal — and not for its steep prices or frivolous sartorial designs.
Shan and Toad, an online store that carries brands like Kenzo, Little Mark Jacobs and Gaultier Junior, is facing criticism for its very specific return policy.

The company — which “aims to please!” according to its website — issues refunds for non-sale items ordered from customers anywhere in the world.

Well, anywhere in the world except five US locations: Brooklyn, NY; Monsey, NY; Monroe, NY; Lakewood, NJ and Passaic, NJ.

Are you scratching your head as to what these five places have in common? Well, to some, it was alarmingly obvious: All five cities have an overwhelming presence of Orthodox Jews.

So is Shan and Toad’s return policy discriminatory?

Refund policy for Shan and Toad

Maybe yes — but maybe not.

Yes, it’s possible that this policy discriminates against a certain demographic. According to a 2000 US census, 40 percent of Monsey’s population speaks Yiddish at home and over half of population of Lakewood, home to one of the largest Haredi yeshivas in the world, is Jewish.

But it’s also possible that it discriminates against shopping habits of residents of those areas — and that there is an excessive amount of returns from these zip codes. As one reporter, Judi Franco of New Jersey Radio 101.5, put it, the return policy is discriminatory, but “not against Jews — against people who return too much!”

As of press time, we don’t know for sure. Shan and Toad did not respond to multiple phone and e-mail requests for comments on Wednesday.

Even if the shop’s prices may be criminally expensive — take for example this $1,085 cape dress — its two-tiered return policy is not illegal in either NJ or NY, which stipulate that businesses must post a clear return policy on their websites, but does not put any limitations on these policies.

Perhaps surprisingly, the owner of Shan and Toad, Shana Laub, is herself an Orthodox Jew and a mother of five girls.

The contact number on the company’s web site has a California area code, though some outlets erroneously reported the store is based in Israel — where, by the way, almost all clothing stores do not offer refunds, only store credit.